Returns Policy for Northern Shakers
At Northern Shakers, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’ve made our returns process straightforward and hassle-free.
Returns
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30-Day Satisfaction Guarantee
- You can return any item within 30 days of purchase for a full refund, provided it is in its original condition. This is in accordance with the Consumer Contracts Regulations.
- For information on how to initiate a return, please review the section below titled “How to Return an Item”. If anything is unclear at all please email [email protected] and a member of our team will gladly guide you through the return process.
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Defective Products
- If you receive a defective product, you are entitled to a full refund at any time.
- For information on how to initiate a return, please review the section below titled “How to Return an Item”. If anything is unclear at all please email [email protected] and a member of our team will gladly guide you through the return process.
How to Return an Item
- Ensure the item is securely packaged to prevent damage during return shipping.
- Email a copy of your receipt or order confirmation to [email protected], let us know that you are going to return the product, and state your reason for doing so if necessary.
- Send the item to our returns address at Northern Shakers, 30 Collingwood Court, Riverside Park Road, Riverside Park Industrial Estate, Middlesbrough, TS2 1RP.
Refund Process
- Once we receive your returned item, we will process your refund within 14 days.
- Refunds will be issued to the original payment method.
Contact Us
For any questions regarding our returns policy or to initiate a return, please contact our customer service team at [email protected].
Thank you for choosing Northern Shakers! Your satisfaction is our priority.